April 2011
6 posts
#TODO: put benchmarks in place for every touchpoint and department. Improve them by 10% every year, and aggressively solve all problems asap
#TODO: eliminate distractions such as tv’s, social networks, etc. and instead offer ‘playtime’ to raise productivity
#TODO: More people get engaged in Paris than in the subway. Something in the air. Design your spaces for the outcome you want #biz
#TODO Have you got a breakdown of your competitor’s strategy? If you can think like them, you can beat them #biz
#TODO: Analyze the values of every segment (and their value to you) you to create a worthwhile, personalized experience. #biz
#TODO: When creating our intricate products we often forget that all people remember is the experience you create. Design the experience!
March 2011
7 posts
#TODO: create a customer focus group: see how they interact with you, from searching to contact to disposal. Solve the problems they incur.
#TODO: formulate to your employees a clear distinction between busy-ness (doing stuff) and business (producing things that create value). Reward only value #biz
#TODO: create a process to forment a relationship with a new customer: get permission to follow up, teach them, connect them, give further incentives.
#TODO: eliminate complexity. Break it down into simple steps instead, and teach complexity over time. Then your clients can follow. #biz
#TODO: Your firm is a platform, a road to a better life for you, your employees and customers. Where are you taking them? Can you define it?
#TODO: The notion of something being good or bad is often misguided by conception. Question your gut, think seriously about the outcomes.
#TODO: Remind your people of the priorities. Understanding the hierarchy of goals leads to better decisions #biz
February 2011
18 posts
“Ability will never catch up with the demand for it” Confucius reminds us that in the age of quantity we still need quality #biz
If you think you will fall off the bike, you’ll fall. The challenge is not the bike, it is yourself. You can do it.
The most successful lives understand and follow their own path. Crashes happen when we follow other’s dreams.
“The concept is interesting… but to earn better than a ‘C,’ the idea must be feasible.” ~Yale professor on paper that became FedEx. #biz
#TODO: create an opportunity register that everyone can add too. Make it smart and categorized. Review it once a month #biz
Bear in mind that the consumer is not a moron. She is your wife. Do not insult her intelligence.
“Tact is the ability to describe others as they see themselves.” ~ Eleanor Chaffee
#TODO: Boost happiness in your work space (transform tasks into games, reward, celebrate, etc.). It will make your team more productive #biz
How to opt out of cookie sniffing and trading: http://ping.fm/Xy7UB Wish it was better enforced…
“Creativity is allowing yourself to make mistakes. Art is knowing which ones to keep.” ~Scott Adams
#TODO: Identify the areas in your business that could benefit from forging industry relationships and create atleast one #biz
When out networking, forget about quantity. Focus on a few influential people that can give you access. #networking
#TODO: Find an expert. Identify an area in your business that needs improving, and invest in an expert to help you change it. #biz
“The closest to being in control we’ll ever be is in that moment we realize we’re not.” ~Brian Kessler
“Hear no evil, speak no evil - and you’ll never be invited to a party.” ~Oscar Wilde
“Be happy while you’re living, for you are a long time dead.” old Scottish motto
#TODO: Avoid Entrepreneurial Burnout. Go hard with your vision, but think about keeping the work pace sustainable. #biz
#TODO: Lightheartedness is incredibly powerful. It will make others calmer and more focused. Skilfully mix urgency &lightheartedness. #biz
January 2011
48 posts
Fascinating that Christian doctrine thinks about ‘despair’ as a sin. It is a sin to be that presumptuous, how could you know it will be bad?
The sabbath has a hidden message: a resistance against megalomania by reminding us we did not create and therefore do not control the world.
#TODO: Learn to grow by learning to sacrifice temporary pressure for Long-term Goals. It takes guts. #biz
The good news is that every problem has within it a potential for innovation. Every problem can become a new add-on for your firm. Neat.
The more we look at issues we can actually do something about, the more involved we get. W must choose your battles wisely.
“Between stimulus and response, there is a space. In that space is our power to choose our response, our growth and our freedom.” ~V. Frankl
#TODO: overworked and understaffed? Set up action areas (mail, errands, ideas..) In slow moments, team members can go to an action area #biz
There are only two rules in business: 1. Never try to beat any body, try and beat yourself. 2. Do the job better today than yesterday.
“If people knew how hard I had to work to gain my mastery, it wouldn’t seem so wonderful at all.” ~Michelangelo
#TODO: to be an entrepreneur, you must pay a price. Define what that price is, then commit to the pain. #biz
Sometimes we need a reminder that everything in business is business. Never let it get personal.
Sometimes we need a reminder that everything in business is business. Never let it get personal.
“You can judge your age by the amount of pain you feel when you come in contact with a new idea” pearl buck - or attitude
#TODO: if there are goals you are finding difficult to achieve, break them down in even smaller steps. Then achieve the next small step #biz
A person who never made a mistake never tried anything new.~Albert Einstein
“The mind is not a vessel to be filled, but a fire to be ignited.” Plutarch Seek knowledge but start doing. Action informs too.
#TODO: set up islands of time devoted to calm and serenity. It will refocus your mind #biz
“Courage is being scared to death, but saddling up anyway” John Wayne - let’s ride.
Anxiety is a thin stream of fear trickling through the mind. If encouraged it cuts a channel into which all other thoughts are drained-Roche